7 Most Common Questions We Get as Insurance Advisers (And the Answers You Actually Need)

7 most Common Questions we get as insurance advisers

If you’ve ever sat across from an insurance adviser and thought, “Do I really need this, or are they just trying to sell me something?” Don’t worry, we get it.

We’ve heard every question under the sun, from the serious to the downright ridiculous. So, let’s tackle the top seven most common ones we get asked, with a little bit of humour along the way.

1. Do I REALLY need insurance? I’m healthy, nothing bad will happen to me!

Oh, you’re invincible? That’s fantastic—Marvel is probably hiring for their next superhero movie. But let’s be real. No one plans to get sick, crash their car, or suddenly realize they should have listened to their mate Dave when he said, “Maybe don’t invest your life savings in crypto.”

Insurance is for the unexpected. And trust us, life LOVES the unexpected.

2. Why is insurance so expensive?

Well, technically, it’s not—if you compare it to the cost of NOT having it. A hospital stay, time off work, or a mortgage that still wants to be paid even when you’re not working tends to be much, much more expensive.

That said, the key is getting the right insurance for your budget and needs—not paying for things you don’t need (like insuring your cat for heart surgery if it already has nine lives).

3. Can’t I just rely on ACC in New Zealand?

Ah, the ol’ “She’ll be right, ACC will cover me” line. Yes, ACC is great—if you have an accident. But if you get sick and can’t work? That’s where ACC gives you a polite “Not my problem, mate.”

That’s why income protection and health insurance are important. You don’t want your financial future depending on whether you fell down the stairs or just developed a medical condition.

4. What’s the difference between life insurance and income protection?

Life insurance: Pays out when you die (helpful for your loved ones, not so much for you).Income protection: Pays out if you can’t work due to illness or injury (helpful for both you and your loved ones).

Basically, one pays your family when you’re gone, and the other helps pay the bills while you’re still here. Both are handy, and together, they make a great team—like fish and chips or a Friday afternoon beer.

5. Can I just take the cheapest policy? They all do the same thing, right?

That’s like saying all cars are the same because they have four wheels. Sure, a 1998 Toyota Corolla and a brand-new Ferrari will both get you from A to B, but which one would you rather be in during a crash?

Cheap insurance policies often have big exclusions, low payouts, and fine print so small it requires a magnifying glass. Quality coverage means when you need it, it actually works.

6. What’s the strangest reason someone couldn’t get insurance?

Oh, we’ve seen some doozies. One person once told us they didn’t need life insurance because they “drink a green smoothie every morning” (mate, I love a good smoothie too, but it’s not exactly a shield against the unexpected).

Another classic? Someone who refused trauma cover because “my family has good genes—we never get sick.” If only genetics worked like that!

The reality is, life happens to everyone—even green smoothie drinkers and people with ‘good genes.’ The best time to get insurance? Before you need it.

7. If I get life insurance, will my partner suddenly be a little too interested in my wellbeing?

We hear this joke a lot. Yes, life insurance pays out when you die, but no, it doesn’t mean your partner is suddenly going to start making you dodgy cups of tea.

In fact, it’s the opposite—having life insurance means they can grieve in peace instead of wondering how to pay the mortgage. It’s an act of love, not a murder plot.

Final Thought: Insurance isn’t about fear—it’s about freedom.

It’s about making sure that if life throws you a curveball, you’re prepared and not suddenly relying on a GoFundMe campaign or moving back in with your parents at 40.

Got questions? Let’s have a chat. We promise no jargon, no pressure—just straight-up advice with a bit of banter along the way.